Frequently Asked Questions
How long does shipping take to my country?
United States: 8 to 15 business days. United Kingdom and European Union: 5 to 9 business days. Every order ships with full tracking and insurance. You receive the tracking link by email within 24 hours of dispatch.
Will I pay customs or import duties?
No. Our specialized shipping channel is structured specifically to avoid customs charges on delivery — that is why our delivery window is what it is. If any unexpected charge appears in transit, forward the receipt to our support team and we cover 100% of the cost.
Are the watches authentic?
Every piece is inspected and tested by our in-house watchmakers before dispatch. Each order includes our internal inspection record alongside the original documentation. We stand behind every watch with a full money-back guarantee if the piece does not match what was listed.
What if I'm not satisfied with my purchase?
You have 30 days from the date of delivery to request a return for any reason. The watch must come back in original condition with all packaging and documentation. Refunds are processed within 15 business days of receipt, back to the original payment method.
What if my watch arrives damaged or with a defect?
Contact us within 7 days of delivery with clear photos. Once the issue is confirmed, you choose between a full refund or a replacement unit. We cover return shipping for any confirmed defect and resolve the case within 24 hours of confirmation.
What's included with my order?
Presentation box, user manual, warranty card, internal inspection record, and the complete set of bracelet links. Everything ships in protective packaging — ready to gift or wear straight out of the box.
How do I size or adjust the bracelet?
Every watch ships with the full set of bracelet links. Any local watchmaker or jeweler can size the bracelet to your wrist in minutes for a small fee. If you prefer, we can also recommend a partner technician in your region — just reach out before sizing.
Is checkout secure?
All payments are processed through PCI-compliant encrypted gateways. Card details are never stored on our servers and every transaction is protected by the same security standards used by major banks.
How do I track my order?
Your tracking number is sent to your email within 24 hours of dispatch. You can follow your order in real time through 17TRACK or directly on our website.